Dana Point sunset.
John W Snyder |
Just Carrying On |
We all have our reasons. Maybe your reasons change. For instance, maybe your tweets are different because you need a job, or maybe you only follow people you know personally, maybe you follow everyone, maybe you follow no one at all, maybe you just RT people, maybe you just post links, maybe you only broadcast yourself and don't reply to people or mybe you use Twitter because you love community and helping others. The last reason is why I do it.
Whatever reason it is, why do you do it?I am in no way a Social Media Pro, but I do enjoy all that goes into it and what it looks like for me, my friends, ministry partners and business partners. I love helping people out if they have a question. Everyone has 10 steps for this and 8 keys to more of these and 5 tips for this, etc... Obviously these steps can help you, but what it comes down to is being friendly and helpful to people. If you view Social Media as Customer Service you are on the right track to understanding how it can best be used. Odds are you're not a jerk to people in person, offline, so why would you be rude to people online?
So, listen to and use the tips people give you, but remember customer service is a great place to start. I like to provide customer service to people who ask questions on twitter and on facebook just for the fun of it. If I know the answer I will help you out. This is a great practice to do. Be willing to help someone not because of what you get out of it, but because of how it will help the other person succeed. Set people up to win. I feel like I just threw up some ideas and that's how they came out. What else would you add to this? Do you agree that Social Media is also Customer Service?Last night I had the opportunity to go to Chapman University to hear Chris Brogan's heart and his passion. This dude loves what he does, but most importantly he loves people. That's what makes him good at what he does. I took about 3 pages worth of notes. I want to share those notes with you. Being that they are my notes they will probably make more sense to me. If you don't understand something please let me know and I will explain it in the comments section the best I can. They are mostly bullet points.
Okay, it's very important.
I've been thinking a lot about customer service. No matter what your job is, customer service should be a very important part of it. We see it every day in the world. Today at Starbucks I had great customer service. I'm sure you had good/great customer service somewhere as well. You also probably had decent or bad customer service. Customer service is what keeps people coming back. But what does customer service in your church look like. I have been to some churches with terrible customer service and some with the best ever. I think it should be a goal for every church to have better customer service than the business around the corner or down the road. I guess the best way to put it is, "Don't suck at customer service".I write this post because I started looking at things I say online. It seems I criticize things more than I should. Also, just looking at other tweets on twitter I see it as well. I don't want to be a critic to just be a critic. I definitely think there are times to be a critic, but in a constructive way. I want my posts and status updates to reflect Christ, not the world. I ask that if you know me and you actually read this, please keep me in check. If you think one of my posts or updates seems to be rude and/or critical please call me out. I love the internet because of the voice and platform it can give you, but I don't want to use it in this way.
Thanks so muchI get so tired of hearing people bash other preachers or churches or staff members from other churches. I get tired of hearing how this church doesn't teach the Bible or that church isn't relevant to my life. I get tired of hearing the evangelical movement is old and tired. I'm tired of hearing people complain about worship. I'm tired of hearing people complain when people leave their church for another. If you're complaining because people have left Church all together that's a different story. I could go on and on and on, and I'm sure many of you could as well.
Anyways, I say all this because Church is not a competition. Churches should be helping other churches. Churches should be excited when people find a church home, even if it's not your church. If someone doesn't like your church maybe you could even help them find a church home. If you are in church somewhere and are serving I don't care if it's not my church. We are all in this together. It's for His Kingdom, not ours. If you are treating your church like your own little kingdom you might be in trouble. Let it go. It's not yours. We all serve the same God even if you are at this church and I am at that church. Am I out of line? What are your thoughts on this subject?What is your favorite season? Mine is easily fall. Although in California there really aren't seasons where we live, and to be honest I hate it. It's the only thing about CA I hate. No seasons. It will still get cool here, but not like OK, my home state.
So, what's your favorite season and why?When it comes to how you interact online are you helpful or a know-it-all? It's really tough on the Web. Even if you feel like you are being helpful you can sometimes come across as a know-it-all. I know this to be true for myself and other people I have communicated with online. Obviously people can't see your body language or hear the tone in your voice. I have had to watch how I answer questions or reply to someone. Be careful in how you answer people online. It's more important than you think.
Have you noticed this?I was having a problem today with my Posterous account so like anyone would do I posted my problem on my Posterous site. Within less than an hour I had someone from Posterous comment on my post to try to help me. Posterous gets it. They get custmer service and they get social media. They have a great product. Even if i wasnt a huge fan I would use them even more because of their customer service. We can all learn from companies like Posterous. Great online customer service is an important part of social media. Be nice and helpful, and it will pay off.
Thanks for being a great example to others.
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