Does Social Media = Customer Service?
I am in no way a Social Media Pro, but I do enjoy all that goes into it and what it looks like for me, my friends, ministry partners and business partners. I love helping people out if they have a question. Everyone has 10 steps for this and 8 keys to more of these and 5 tips for this, etc... Obviously these steps can help you, but what it comes down to is being friendly and helpful to people. If you view Social Media as Customer Service you are on the right track to understanding how it can best be used. Odds are you're not a jerk to people in person, offline, so why would you be rude to people online?
So, listen to and use the tips people give you, but remember customer service is a great place to start. I like to provide customer service to people who ask questions on twitter and on facebook just for the fun of it. If I know the answer I will help you out. This is a great practice to do. Be willing to help someone not because of what you get out of it, but because of how it will help the other person succeed. Set people up to win. I feel like I just threw up some ideas and that's how they came out. What else would you add to this? Do you agree that Social Media is also Customer Service?
